FREQUENTLY ASKED QUESTIONS
Is all customer information kept confidential?
Absolutely, any and all customer information is kept in the strictest confidence.
How much time is needed to process an order?
All cookie gifts are processed and shipped within 48 hours from the time the order has been received. If you want your cookie gift delivered at a later date, please specify on the order form. During peak seasons and for large orders, please allow a longer time.
Do you accept large orders (corporate gifts)?
Absolutely! We will need extra time to fill these orders, especially during the holidays.
Can you add note cards to the gifts?
Yes, packaging, gift wrap, and a note card are included with each cookie gift.
Do you deliver cookies on weekends?
We can set it up so FedEx delivers your cookie gift on Saturday. FedEx charges an additional fee. Please call if you need a Saturday or cookie delivery.
How much will my shipping charges cost?
During the order process, you will be given a list of different shipping methods from which you can choose the one that suits your needs. To ensure the recipient receives the freshest possible cookies, FedEx orders received Wednesday, Thursday and Friday with shipping times that fall over the weekend will be shipped on the following Monday unless requested to ship earlier.
Is sales tax added to my order?
No sales tax will be added.
How can I pay for my order?
We accept Visa and MasterCard and American Express as forms of payment.
What is the shelf life of the cookies?
Approximately two weeks. If they start to lose their freshness, put a fresh piece of bread in with cookies. The freshness transfers from the bread to the cookies. Schmerty's Gourmet Cookies does not use any preservatives or additives in the cookies. For optimum freshness make sure cookies are put in an air tight container or zip lock bag. For additional shelf life, freeze your cookies in an airtight container. Thaw before serving, but if you just can't wait, pop in the microwave for a few seconds and they taste almost fresh baked!
Which cookies contain nuts?
The Ferty Foe Joe, Da Foe Joe, Joe Schmert and Schwookum cookies have nuts. Although the Schmofoe does not have nuts, it is made with smooth peanut butter.
What are the ingredients used in Schmerty's™ Gourmet Cookies?
The following ingredients are in all of our cookies: pure butter, granulated sugar, brown sugar, pure vanilla, flour, salt, baking soda. Depending upon your selection, your cookies may also include: eggs, baking powder, chocolate pudding, baking cocoa, vanilla pudding, milk chocolate chips, semi-sweet chocolate chips, white chocolate chips, chocolate covered raisins, M&M's (Plain or Peanut Butter), pecans, almonds, macadamia nuts, dried cranberries, raisins, cinnamon chips, mint chips, peanut butter, pumpkin, fresh lemon zest, fresh apples, fresh lemon juice, fresh orange zest, fresh orange juice, raspberry bark, fresh bananas, maraschino cherries, peanuts, organic lavender. Natural Oils: lemon, orange, banana, raspberry, crème de menthe, apple.
Top of Page
